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FAQ

ORDERS, PAYMENTS, SHIPPING, RETURNS & EXCHANGE

If you would like to cancel your order, please email info@pincblink.com immediately to request the cancellation.We try our very best to process and ship out orders once an order is placed.

We will not be able to make changes to your order once an order has been placed. If you wish to make a change, please reach out to our Pinc Squad at info@pincblink.com immediately to submit a change request or cancellation request.

Please check your junk or spam folders.
You can also search your email for "Order Confirmation" from info@pincblink.com

Upon receiving your order confirmation via email notification, your order may take between 2-4 business days to process and ship (excluding weekends and holidays).  Any orders placed after 5:00pm PST, on a weekend or holiday will be processed the next open business day

Please see here for more shipping info.

Shipping times are dependent on your selected shipping method and delivery location.

Please see here for more shipping details.

Pinc Blink accepts Paypal, Visa, MasterCard, American Express, Discover, Afterpay

Please note, all transaction will be processed in USD.

Discount codes or coupons can be used on applicable orders if products are eligible. All coupon codes must be entered into the "discount code" line at the time of checkout. Only one offer or promotional code can be used per order. Promotions cannot be combined with any other offers and cannot be used to purchase gift cards.

Please refer to our shipping policy here

Please refer to our Return & Exchange policy here

ABOUT PINC BLINK

Why Are Pinc Blink Lashes Created?

Our Pinc Squad truly understand that battling cancer has a devastating impact on a person's body physically, but it equally impacts a person emotionally.  Navigating through the treatment process is tasking and exhausting, but with the right support, resources and self-care, it can alleviate the pressure and help tremendously.We often see that cancer patients lose their hair, eyebrows and eyelashes during or after the treatment process and this can mentally handicap our warriors.No one is prepared to lose their hair and when they do start falling out, it can be emotionally harrowing.  Losing your hair, brows and lashes may have equivalency to losing your self identity and confidence that may result in depression or anxiety.We also sometimes forget that eyelashes are barriers to catch and protect our eyes from airborne debris, dirt or lint from reaching our eye tissue.These are the exact reasons why Pinc Blink lashes were created!  We hope that by wearing Pinc, our lashnistas can remain physically and emotionally happy and regain confidence immediately as they await for their natural lashes to grow back and they can continue to stay and look beautiful while getting the needed protection of their eyes. 

How Are Pinc Lashes Made With Cancer Warriors in Mind?

Nothing can replace the beauty of a person's natural lashes, but the eyelash growth process is a waiting game and varies person to person.  Generally, your lashes may start growing back in about 3-6 months after chemo or radiation treatment, but for some it can take up to a year for full growth.Although traditional strip lashes (lashes that requires lash adhesive during application) maybe an option for cancer patients, they may not be a popular or first choice for a few reasons:

  • Glue on lashes may require some effort, practice and technique when applying
  • Adhesives may cause eye irritability and some patients may have an allergic reaction to the adhesive
  • Chemotherapy or radiation treatments may cause dryness and sensitivity to the eyes.  Natural tearing in the eyes may increase to help with the dryness and as a result of the tearing, the lash adhesive may be affected when the lashes are applied

Because of the reasons indicated above, Pinc Blink lashes are created and designed to improve the usability for our cancer warriors for immediate results. Here are some distinct features of why our lashnistas chose Pinc:

  • Our lashes are created with micro magnets (12 magnets on each lash band for the ultimate hold), no adhesives are required when applying
  • Our lashes are vegan and cruelty-free and made with high quality synthetic fibers
  • The lash application process is easy! Just line, lash and befabulash!  
  • The lash removal process is also quick and simple - just peel gently and voila, you are done!
  • Understanding that our lashnistas have no natural lashes to act as a "support ledge" to hold up the set of Pinc lashes when applied, we designed our lashes with extremely lightweight synthetic fibers which are weaved to a sturdy cotton lash band with 12 strong hold micro magnets on each band so the lashes stay up and hold in place for an all day wear - no drooping!
  • The micro magnets are well magnetized to our stronghold magnetic eyeliner + lashbond for the ultimate hold

Are Pinc Lashes Safe For Cancer Patients?

Our lashes are lightweight and comfortable to wear.  Each set of lashes are made with high-quality synthetic fibers with no harmful chemicals and do not require lash adhesives when applying so it should not irritate your eyes.

We designed our lashes with 12 micro magnets for very strong hold and easy application and removal.

Our lashes and magnetic liners are generally safe to wear, but we recommend that you speak with your healthcare professionals if you have any concerns or questions about wearing magnetic falsies or is generally allergic to makeup products.

Please review our disclaimer for further information relating to this topic.

 

At Pinc Blink, we are fueled by passion, led by compassion and inspired by a remarkable woman who knows cancer all too well. 

Our Founder and CEO, Christy, dedicated herself to working at one of the nation's leading and most prestigious cancer centers in the United States. Throughout her time there, she bore witness to the profound impact cancer can have on individuals - not only physically but also mentally and emotionally.Having seen how cancer can strip away a person's physical beauty, including the loss of hair, lashes and eyebrows, our Founder was driven to create something special. 

The vision behind Pinc Blink is simple yet power: to provide cancer warriors with a luxurious, comfortable and vegan magnetic lash line.  Our Founder understands that cancer is an unforgiving and relentless disease that spares no one, but she believes that every person, regardless of their journey, deserves to feel beautiful and confident.

At Pinc Blink, our empathy drives our mission.  The heart of our brand is rooted in the profound passion and compassion that stems from our Founder's experiences.  Witnessing the immense impact cancer has on individuals both physically and emotionally, she was moved to create something extraordinary. Our brand stands firm in empowering, inspiring confidence, celebrating beauty and supporting those on their journey through cancer - because every blink with Pinc Blink is a testament to the extraordinary spirit within.

Pinc Blink is a proud and active supporter, donor and partner for cancer research. We stand firm in our mission and dedication to inspiring confidence, celebrating beauty and supporting those on their journey through cancer treatment. Our mission to support cancer research is accomplished through a combination of donorships and partnerships.  For every pair of Pinc Blink lashes sold, a portion of our sales are donated to City of Hope Cancer Center and American Cancer Society to fund their cancer research.Our lashes are also donated to various cancer foundations such as The look Good Feel Better Foundation and The American Cancer Society Discovery Shops.

Pinc Is Responsible

Pinc Blink is a proud member of the Personal Care Products Council (PCPC) and by extension, PCPC represents Pinc Blink by providing valuable scientific, legal and regulatory expertise around cosmetics and personal care products.

Being in the forefront of product safety, regulations and science, our lashnistas can be assured that our company remains well informed about the constantly evolving cosmetic industry standards.

Fore more information about PCP and our membership listing, please visit www.personalcarecouncil.org

Pinc Blink is Very Pleased to Announce the Collaborative Partnership with Look Good Feel Better Foundation

This meaningful partnership brings together two organizations with a common mission to support and empower women facing cancer and are committed to raising awareness and funds to support this vital cause.

Look Good Feel Better is the only national and global charity of its kind dedicated to improving the appearance, confidence and self-esteem of individuals undergoing cancer treatment. Since 1989, the program has empowered 2 million women globally to reclaim the sense of control and normalcy that are so central to wellbeing.

Pinc Blink shares the same mission to walk the beauty journey with our cancer lashnistas while inspiring, empowering and supporting our warriors by offering quality, stylish, harmful-chemical and latex free lashes. Together, we will continue to empower, inspire and remain resilient as we fight on and face unimaginable challenges.

Pinc Blink Donation

Pinc Blink is a proud donor to the American Cancer Society Shops. You will find the donation of our Pinc lashes at the Belmont Shores, Beverly Hills, Burbank, Los Angeles, Santa Monica and Toluca Lake Locations where they are carefully curated and sold at their shops.

100% of net proceeds from The American Cancer Society Discovery Shop fund advocacy, research, education and programs supporting those impacted by cancer.

Pinc Blink was founded in Los Angeles California and is a US Based company.
We are located in Monrovia, California.

We are here for you.
Please contact our Pinc Squad via the chat feature, or email us at info@pincblink.com or call us at 626-354-3866

PRODUCT INFORMATION

How to Apply:

The magnetic lashes will only work with the magnetic eyeliner (2-in-1 liquid liner + lash bond which is included).  

Step 1: Shake the liner well

Step 2: Hold lash up to your eyes, measure and trim accordingly to your natural eye shape. 

Step 3: Shake lash liner well and apply 1-2 layers or as desired and allow up to 1-2 mins for liner to fully dry.  

Step 4: Place the lash on the liner and allow them to magnetize in place.

 

How to Remove:

Please be gentle when removing your Pinc lashes as they are magnetized to a stronghold eyeliner + lashbond.  

Remove by gently pulling lash from the outer corner of your eyes and lift up as you are peeling them off, working towards the inner corner of your eyes.  Repeat the same on the other eye.

Pinc Lashes are made for multiple uses, however, proper care and maintenance will maximize the amount of usage. 

Our falsies can be used up to approximately 25 - 30 wears depending on maintenance.

1. After removing your lashes, be sure to clean the eyeliner residue from each micro-magnetic by gently dabbing a small amount of makeup remover to clean off the eyeliner residue.

2. Clean any makeup off your Pinc lashes with oil-free makeup remover using a Q-Tip or lash wand.  Dab the Q-Tip or a lash wand with a small amount of makeup remover, twirl the Q-tip or wand as needed on affected areas of your lashes.  

3. Store lashes back in the lash tray to retain the lash shape and proper storage

4.  Avoid liquids.  Although our lashes are made with high-quality synthetic fibers and may withstand water, we do not recommend submerging your lashes in liquid as this may compromise the quality, shape and longevity of your lashes.

Yes, you can wear our lashes even if you did not undergo chemotherapy or radiation treatment. 

Pinc is safe and great choice for beauty queens who are seeking quality vegan magnetic lashes, or for those who suffer from Alopecia, Trichotillomania (Trich) or for those who are passionate about supporting our brand's mission and cause.  

Yes, our lashes are handcrafted with high-quality synthetic fibers and are not tested on any animals during the making. 

Yes, our lashes do not contain any animal ingredients or animal-derived ingredients.

Pinc lashes are carefully handcrafted and are made for multiple wears.  With proper care and maintenance, our lashes can be used up to 25-30 times.  

Traditional strip lashes require a lash adhesive where you apply onto the lash band and then apply the lashes to your eyes.  For some, this can be time consuming, too much effort and messy to apply .

The revolution of micro magnetics have solved those challenges.  The micro magnets on the lashes are magnetized to the magnetic eyeliner + lashbond - no adhesive necessary.

Yes, the 2-in-1 magnetic eyeliner + lashbond is included with your purchase of any of our lashes.

You may also purchase additional eyeliner + lashbonds separately.

Trimming your lashes is simple.  Remove lash from tray, bring them up and align them to your eyes to measure for sizing.  If the lashes are longer than you natural eye shape, trim them accordingly by cutting them from the inner corner of the lash.

Although our lashes are handcrafted with high quality synthetic fiber, using mascara directly on your falsies may compromise the quality of the fiber.

Getting your lashes wet or fully submersing them in water is not recommended although they may withstand water contact. Getting your falsies wet may cause them to lose its curl and shape.

Pinc Blink gift cards are sold in the denominations of $10/$25/$50/$100

Gift cards can be used to purchase any products in our store, except to purchase a gift card.

You may send the gift card to the gift recipient directly. Select and check the box"I want to send this as a gift", enter recipient email address. Upon successful checkout, the gift card will be sent to recipient.

Here are some more helpful tips:

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes. You can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?

No, you cannot use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can I apply a refund to a gift card?

Yes. if a gift card was used to pay for the purchase, you can request for the refund back to your gift card.

MY ACCOUNT

Creating a customer account is completely optional and at your discretion. You do not need an account to shop with us and can check out as a guest.

Having an account allows you to review your order history, manage your orders and shipping profile. Account holders will also experience a faster check-out process and hassle-free shopping.

Locate the Login Button next to the Cart Icon on the top right of the home page.

1. Click on Login

2. Click Sign Up

3. Enter your information (First, Last Name, Email address and choose a password

4. Click Sign Up

5. Input your address by selecting add new address

Locate the Login Button next to the Cart Icon on the top right of the home page.

Enter Your Email Address or Password.

You can request to reset your password if you forget your password. Click on "Forgot Your Password" and enter your email.
An email will be sent to reset your password.